Software for eye clinics
Eye clinic software for the consulting room queue, drops and follow-ups
Vitels is eye clinic software for the OPD side of an ophthalmologist's consulting room: the desk, the token queue, the drops prescription, the fee and the follow-up list. It does not record refraction, visual acuity or a spectacle prescription, so the clinic keeps those in its existing register or refraction software and uses Vitels for everything around the examination. Patients waiting through dilation keep their place in the queue and get their token on WhatsApp and SMS. Works offline, no licence fee.
What does an eye clinic need from software?
An eye clinic's consulting room needs a queue that copes with patients who sit out twenty or thirty minutes of dilation and then come back, a desk that finds an elderly patient from a son's or daughter's phone number, a prescription pad that writes each drop with its eye, frequency, duration and instruction, a follow-up list for post-operative reviews on fixed days, and a fee recorded in cash, UPI or card. Refraction, visual acuity and the spectacle prescription are the clinic's core clinical record, and Vitels does not hold them. The clinic keeps those where it keeps them today and runs the rest of the OPD on Vitels.
- Built for
- Ophthalmology OPD, one or more doctors
- Dilation
- Stepped out keeps the place
- Tokens
- On WhatsApp and SMS
- Drops
- Instruction and duration per drug
- Refraction
- Not recorded in Vitels
- Price
- No licence fee
What an eye clinic's OPD day looks like
An ophthalmology OPD runs on two clocks. Patients arrive in the usual walk-in and appointment mix, and then a good share of them are dilated and sent out to wait while the pupil opens. For twenty to forty minutes they are neither waiting for their first call nor done, and the next patient has to be seen in the meantime. Any queue that treats a seat as a straight line falls apart by eleven in the morning.
The patients are often older. A cataract review or a diabetic eye check is booked by a son or daughter, on their phone, and that relative is the one who reads the token message and drives the patient home after dilation. Post-operative patients come back on fixed days after surgery, and the drops they go home with are the part of the visit most likely to be done wrong: four drugs, different frequencies, one tapering over weeks, and a strict gap between them.
Dilation and the queue
In Vitels the desk issues a token from the day's queue and the patient's status moves through waiting, called, in consultation and done. The state built for eye clinics is stepped out: when the drops go in and the patient is sent to the waiting area or outside, reception marks them stepped out and they keep their place. The doctor's screen shows the same list within seconds, so when the pupil is ready the doctor calls them in without the desk having to shuffle anyone. A patient who was called and did not come can be skipped and picked up again.
The token itself goes to the patient's phone on WhatsApp and SMS, which for a dilated patient means the relative's phone. Patients who book through the patient app by scanning the clinic's QR code land in the same queue as walk-ins. Priority and manual reorder cover the post-op patient with a red eye who must not wait. The full set of statuses and the optional 80 mm token slip are described on the patient queue page.
Drops, durations and the instruction field
The prescription pad is keyboard-first. The doctor types the drug and picks it from the search, then sets the variant, frequency and duration and writes the instruction in free text: right eye, left eye or both, five minutes between drops, shake before use, continue the glaucoma drop after the others stop. A tapering course after surgery is written out in the instruction as the doctor would say it to the patient; Vitels does not generate a taper or check a dose. Quantity is computed only for counted forms such as tablets, so a drop bottle is prescribed as the doctor writes it.
Each doctor keeps favourites and multi-drug templates. A post-cataract set, a dry eye set and an allergic conjunctivitis set are saved once and dropped in with F8, then edited for the patient in front of you. When a preparation is not in the master list, the clinic adds its own custom drug, local to that clinic, and it searches like any other. Vitels ships no ophthalmology template of its own; the sets are the doctor's. The pad and its shortcuts are on the e-prescription page.
Post-operative follow-ups on fixed days
At the end of a consultation the doctor taps a follow-up chip or picks a date. For a surgical patient that is the day-one, week-one and month-one review, and for a glaucoma or diabetic retinopathy patient the three-month or six-month recall. The follow-up due list in reports shows who is due and who is overdue, so the desk can ring the relative whose number is on the file. Vitels does not send reminder messages for follow-ups; the list is for the desk to work from.
When the patient returns, the patient rail shows allergies, existing conditions such as diabetes or hypertension, the last visit and the last prescription. A repeat of the same drops is Start, F4, Ctrl+Enter, and the copy is editable before it prints. Every version is kept, so the record of what was prescribed on day one and what was changed at week one is there in the history, printable at any time.
Refraction, spectacles and what Vitels does not record
The core clinical record in an eye clinic is the refraction and the spectacle prescription, and Vitels has no fields for them. There is no visual acuity entry, no sphere, cylinder and axis grid, no spectacle prescription print, no intraocular pressure field and no place to store a fundus or OCT image. The complaint and diagnosis fields take free text, and some clinics write the acuity and IOP there as a note, but that is a note and not a structured record. The clinic keeps refraction in the register or the refraction software it uses today and uses Vitels for the desk, the queue, the medicine prescription, the fee and the reports.
There is also no optical shop billing or frame and lens stock, no procedure-wise billing for an injection or a laser, no OT list and no in-patient module. An eye hospital with an operating theatre, an optical counter and day-care beds, or a clinic whose first requirement is a refraction record with spectacle print, should look at dedicated ophthalmology software and judge Vitels only against the OPD desk. A single ophthalmologist or a small group whose surgery happens elsewhere, who wants a queue that handles dilation, a clear drops prescription on their letterhead and a follow-up list, is who this page is for. Pricing and what Pro adds for a second doctor are on the pricing page.
An ophthalmologist's OPD, mapped to Vitels
Every card below is live today. The section further down lists what an eye clinic will not find here, including refraction and the spectacle prescription.
Elderly patients, family's number
A cataract patient booked by a daughter is found from her phone number, with her own record and the parent's kept apart. Several patients sit on one number; a new member is added at the desk.
Dilation without losing the turn
Mark the patient stepped out while the drops take effect. The place in the queue is kept, and when they are back the doctor calls them in from the same list. Priority and reorder are there for the post-op patient who needs to be seen first.
Tokens on WhatsApp and SMS
The token reaches the patient's phone, or the relative's, so a dilated patient can sit in the car or outside rather than squint at a board. An optional 80 mm slip shows patients ahead and the approximate wait.
Drops with instructions
Each drug line takes a variant, frequency, duration and a free-text instruction: which eye, how many minutes apart from the next drop, when to stop. Templates per doctor hold a post-cataract or a glaucoma set so the same lines are not retyped.
Post-op reviews on fixed days
Follow-up chips or a date at the end of the consultation. The follow-up due list in reports shows who is due for the day-one, week-one or month-one review.
Every visit, every version
The patient rail shows allergies, existing conditions such as diabetes, the last visit and the last prescription. Any earlier prescription can be repeated and edited; all versions stay in history.
Letterhead print, A4 or A5
The medicine prescription prints on the clinic's letterhead with logo, qualifications and registration number. Nothing from Vitels on the page: no advert, QR code or pharmacy reference.
Works offline
Queue, consultation, prescription print and billing carry on without internet and sync later. Only registering a new patient needs a connection.
What Vitels does not do for an eye clinic
We would rather you find this out here than after you have moved your patients in.
- Refraction, visual acuity or a sphere, cylinder and axis record
- Spectacle or contact lens prescription print
- Intraocular pressure fields or fundus, OCT and clinical image storage
- Optical shop billing or frame and lens stock
- Procedure-wise billing for injections, lasers or surgery, or packages
- OT scheduling, day-care beds or in-patient records
- Lab orders or attaching lab and imaging reports
- Appointment or follow-up reminder messages to patients
- Teleconsultation, ABHA or ABDM linking, online payment
- Ophthalmology templates shipped by Vitels; each doctor builds their own
Straight answers
Can I record refraction or print a spectacle prescription in Vitels?
No. Vitels has no visual acuity, refraction or spectacle prescription fields and no spectacle print. Clinics keep refraction in their existing register or refraction software and use Vitels for the queue, the medicine prescription, billing and reports. If a refraction record is your first requirement, look at dedicated ophthalmology software.
What happens to a patient's token while they are dilated?
Reception marks the patient stepped out and the place in the queue is kept. When the pupil is ready, the doctor calls the patient in from the same list. The patient, or the relative whose phone is on the file, has the token on WhatsApp and SMS, so they can wait outside the hall.
Can I write which eye and the gap between drops?
Yes. Each drug line has a free-text instruction alongside variant, frequency and duration, so right eye, left eye, both, five minutes apart or a taper over weeks is written as you would say it. Save your usual post-cataract or glaucoma set as a template and drop it in with F8.
How do I keep track of post-operative reviews?
Pick a follow-up chip or date at the end of the consultation. The follow-up due list in reports shows who is due on each day, and the desk calls from there. Vitels does not send reminder messages for follow-ups.
An elderly patient is booked by a family member. How is that recorded?
Several patients can sit on one phone number. Reception types the relative's number, finds the parent or adds them as a new member with their own record, and the token message goes to that number. Guardian details are recorded for patients under 18.
What does it cost for a single ophthalmologist?
Core Vitels has no licence fee, no per-doctor fee and no per-patient fee, and you can get started for free. A second doctor with their own queue, fees, timings and templates needs Vitels Pro at ₹999 per clinic per month, with a 14-day free trial and no GST charged at present.
Related pages
Patient queue management
Tokens, stepped out, called and skipped, the 80 mm slip and the doctor's list.
ReadE-prescription software
The keyboard-first pad, the instruction field, templates and letterhead print.
ReadSingle-doctor clinic software
What one ophthalmologist with a receptionist gets on the free plan.
ReadClinic software by specialty
Every specialty page, with what Vitels does and does not do for each.
Read
Run the eye OPD desk on Vitels.
A queue that holds a dilated patient's place, tokens on WhatsApp and SMS, drops with instructions on your letterhead, and a follow-up list for post-op days. Refraction stays where you keep it today. Works offline, no licence fee.