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Vitels is live at app.vitels.in. Set up in about ten minutes, verified in one working day.
Medyzen Vitels

For reception and attendants

A front desk that moves as fast as the waiting room fills

Phone number in, patient found, token issued. Billing and receipts at the end. Everything keeps working when the internet drops.

Reception queue screen with tokens, statuses and doctor assignment

The front desk

Find or register, queue, bill. Three panels, one screen.

Two receptionists can work the same queue at once. Tokens stay in order.

Reception queue screen with tokens, statuses and doctor assignment
Front desk: find or register on the left, today's queue on the right
Registration form with phone, name, age, sex and the patient notice step
Register: number already filled, notice read and recorded
  • Search before create

    Type the phone number. Existing patients appear with one-click add to queue. New patients open a form with the number already filled.

  • Families on one number

    Several patients on one phone number is normal. Pick the right person or add a family member in a few seconds.

  • Token queue

    Daily tokens, waiting, called, in consultation, done, skipped. Reorder by drag, mark priority, hold a place for someone who stepped out.

  • Token slip

    Optional 80 mm slip with token, doctor, patients ahead and approximate wait. Prints offline. Reprint from the queue.

  • Billing and receipts

    Fee per doctor, cash, UPI or card, A5 receipt. Day book at close. A mistake is voided with a reason, never edited.

  • Offline front desk

    Queue, billing, cached patients and printing work with no internet. New registration waits for the connection.

  • Appointments at the desk

    Book, check in, reschedule and cancel from the calendar. Sessions and leaves set by the clinic.

  • Hindi and English

    Registration notice and printed slips in both. Devanagari names and addresses render correctly.

When the connection drops

The desk keeps moving

The queue, billing, cached patients and printing stay on the device. Only a brand-new registration waits for the internet, and says so plainly.

Day pack

On login and every two minutes: today's queue, each patient's context and last three visits, letterhead, favourites and the drug list are stored on the device.

Ordered outbox

Everything you do offline is queued in order and drains when the connection returns. Replays are safe.

Plain status

The header shows what is waiting and what failed, with retry.

Questions reception asks

Day one at the desk

Do I need to type a lot?

No. Phone number, name, age and sex for a new patient. Returning patients are one click.

The doctor runs late. Can I move people?

Yes. Drag to reorder, mark priority, or use the buttons. The doctor's screen updates within seconds.

Someone stepped out when called.

Mark them stepped out. They keep their position and are called next when they return.

Can I correct a patient's name or age?

Yes, from the patient's details. Corrections are recorded.

Set up your clinic in about ten minutes.

Sign in with your mobile number, enter the clinic details, and our team verifies your medical council registration before patient registration switches on. Usually one working day.

No card · No licence fee · Export any time