Software for physiotherapy clinics
Physiotherapy clinic software for sittings booked ahead, one at a time
Vitels is physiotherapy clinic software for the front desk and the therapist of a small physio OPD in India. Each sitting is booked as an appointment in the therapist's consulting hours, the patient gets a token on the day, the therapist writes the assessment and the plan as notes, and the desk records the fee for that sitting. Vitels has no session packages, no package balance tracking and no exercise plan library, so read the list of what it does not do before you decide. It works offline and has no licence fee.
What does a physiotherapy clinic need from software?
A physiotherapy clinic needs software that handles a course of treatment rather than a single visit: ten to twenty sittings booked ahead, a desk that knows who is due today, a record of the first assessment that the therapist can see at every later sitting, and a fee taken per sitting or against a package. The therapist also wants the home exercise plan written down and handed over. Vitels covers the booking, the queue, the notes and the per-sitting fee. It does not sell or track packages, and it has no exercise plan library or body chart.
- Built for
- Physio OPD, sittings booked ahead
- Each sitting
- One appointment, one receipt
- Tokens
- On WhatsApp and SMS
- Notes
- Free text, complaint and diagnosis
- Packages
- Not supported
- Price
- No licence fee
How a physiotherapy clinic's week runs
A physiotherapy clinic does not see a patient once. A frozen shoulder, a post-operative knee or a low back comes in daily or on alternate days for ten to twenty sittings, usually at a fixed time the patient has arranged with the desk. The first visit is the long one: history, assessment, a plan and a home exercise programme. Each sitting after that is shorter, with a short progress note and sometimes a change to the plan.
Money follows the same pattern. Some clinics collect per sitting, others sell a package of ten and track how many are used, and many do both. So the software has to book ahead reliably, show the desk who is due today, keep the first assessment one click away at every later sitting, and record what was collected. The rest of this page says which of those Vitels does, and how, and which it does not.
Booking the sittings and running the day
In Vitels the therapist's consulting hours are set as sessions in the calendar, per therapist, with leaves and closed days marked so the desk cannot book into them. The desk books each sitting as its own appointment: a patient coming on alternate days for two weeks gets seven bookings, made from the calendar one by one. When the patient rings to move Thursday to Friday, the desk reschedules that one appointment, and the change carries the name of the staff member who made it. The appointment page covers sessions, check-in and no-shows in more detail.
On the day, the booked patient is checked in and takes a token in the daily queue, alongside anyone who walked in. The token reaches their phone on WhatsApp and SMS. Patients can also book through the Vitels patient app by scanning the clinic's QR code and choosing a therapist, and those bookings land in the same queue. The therapist works from one list on the queue screen, and the desk can see who is in the treatment room, who is waiting and who stepped out to park the bike.
Assessment notes and the plan
The consultation screen in Vitels was built for a doctor's OPD, and a physiotherapist should know what that means before relying on it. The complaint and diagnosis fields are free text, so the first assessment goes in as the therapist would write it on paper: the presenting problem, range of movement, pain scores, the working diagnosis. Autocomplete learns from this therapist's completed visits only, so phrases the clinic uses every day come back quickly. At each later sitting the patient rail shows the earlier visits, and the therapist adds the day's progress note and a follow-up date.
There is no body chart to mark, no structured range-of-movement or pain-scale fields, and no exercise plan library with pictures. Clinics that use a body chart keep it on paper alongside, and the paper stays in the clinic file. Clinics that hand out exercise sheets today keep their own printed sheets or write the programme as text in Vitels. Vitels records what the therapist decides and shows it back at the next sitting. It does not suggest a diagnosis, a protocol or an exercise.
The advice sheet on your letterhead
The Vitels pad is a prescription pad, with drug search, frequency, duration and instructions, and most of that is not what a physiotherapist writes. Where it earns its place in a physio clinic is the printed sheet. If the therapist wants the patient to leave with the plan in hand, the advice and the home programme go on the pad as text, saved templates per therapist hold the plans they write most often, and Ctrl+Enter saves and prints. The e-prescription page describes the pad and its keyboard shortcuts.
The print is A4 or A5 on the clinic's own letterhead, with the clinic logo and the practitioner's details, and no vendor branding, advert, QR code or pharmacy reference. Every version is kept in the patient's history, and a changed plan at sitting eight is a quick edit of the sheet from sitting one. A clinic that wants a letterhead for handwritten sheets can build one in the free prescription pad maker, which runs in the browser with no account.
Fees per sitting, and what packages look like today
Billing in Vitels is one consultation amount per visit. The desk opens the visit, the amount defaults to the therapist's fee, the desk changes it if today is different, picks cash, UPI or card, and prints an A5 receipt. The day book totals the day by payment mode, and a saved amount cannot be edited, only voided with a reason the same day and issued again. For a clinic that collects per sitting, that is the whole flow, and it works offline. The billing page has the details.
A package paid up front has nowhere to live in Vitels. There is no package record, no count of sittings used against sittings bought, and no balance carried between visits. Clinics that sell packages keep that register outside Vitels, on paper or in a spreadsheet, and record in Vitels what was collected on each day. If package billing is central to how your clinic earns, Vitels is not the right fit today, and we would rather say so here than after you have moved your patients over.
A course of physiotherapy, mapped to Vitels
Every card describes a live feature. The gaps that matter to a physio clinic are listed plainly further down.
Sittings booked ahead
The desk books each sitting into the therapist's consulting hours from the calendar, with day, week and month views. Leaves and closed days block bookings. Reschedule or cancel when a patient calls, and each change is attributed to the staff member who made it.
The day's queue
Booked patients and walk-ins share one token queue. Waiting, called, in consultation, done, skipped, stepped out. A patient who stepped out keeps their place. The desk and the therapist's screens stay in step within seconds.
Tokens on WhatsApp and SMS
The patient gets the token on their phone, with patients ahead and an approximate wait on the optional 80 mm slip. Useful when the waiting area is also the treatment area.
Every sitting in the rail
The patient rail shows existing conditions, the last visit and earlier visits. The therapist opens sitting one's assessment while writing sitting eleven's note.
Assessment and progress notes
The complaint and diagnosis fields take free text. Autocomplete learns from this therapist's own completed visits only, so a clinic's usual phrasing comes back after a few weeks. Vitals are optional and skipped in one action.
Advice sheet on your letterhead
If the therapist wants to hand over a printed plan, the pad prints it on the clinic letterhead in A4 or A5 with the clinic's details, and nothing from us on the page. Saved templates per therapist make a repeated plan a few keystrokes.
Fee per sitting
One amount per visit, defaulting to the therapist's fee and editable at the desk. Cash, UPI or card, an A5 receipt, and a day book with totals by payment mode. A saved amount is voided with a reason the same day and re-issued, never edited.
Works offline
Queue, consultation, print and billing carry on when the connection drops, and sync when it returns. Registering a new patient needs a connection.
What Vitels does not do for a physiotherapy clinic
We would rather you find this out here than after you have moved your patients in.
- Session packages, package billing or a balance of sittings used against sittings bought
- Exercise plan library, printable exercise sheets with pictures, or home programme tracking
- Body chart, range-of-movement or pain-scale fields; notes are free text
- Treatment plans or itemised procedure bills
- Clinical photos or image upload
- Appointment reminder messages before a sitting
- Teleconsultation or video visits
- Online payment from patients
- AI features or suggestions of any kind
Straight answers
Can I book a patient for ten sittings in advance?
Yes, one appointment at a time. Each sitting is booked into the therapist's consulting hours from the calendar, which has day, week and month views. Leaves and closed days block bookings. There is no single step that creates a series of sittings; the desk books each date.
Does Vitels track a package of sittings and how many are left?
No. Vitels records one amount per visit and has no package record or balance. Clinics that sell packages keep the count outside Vitels and record in Vitels what was collected on each day. If packages are central to your billing, Vitels is not a fit today.
Where do the assessment and progress notes go?
In the complaint and diagnosis fields on the consultation screen, as free text. Autocomplete learns from this therapist's own completed visits. Every visit is kept in the patient's history and shows in the patient rail at the next sitting, so the first assessment is one click away at sitting fifteen.
Can I give the patient a printed exercise plan?
Only as text. The pad prints on your letterhead in A4 or A5, so a therapist who writes the home programme as text can save it as a template and print it with Ctrl+Enter. There is no exercise library, no pictures and no body chart. Many clinics keep their own printed sheets alongside.
I am a physiotherapist, not a doctor. Can I sign up?
Ask the Vitels team before you sign up. Vitels verifies each doctor's medical council registration when a clinic joins, and the team will tell you how that works for a physiotherapist-run clinic. Write to hello@vitels.in with the clinic details.
What does it cost for a single physiotherapist?
Core Vitels has no licence fee, no per-doctor fee and no per-patient fee, and you can get started for free. A second therapist with their own queue, fee, timings and templates needs Vitels Pro at ₹999 per clinic per month, not per therapist, with a 14-day free trial and no GST charged at present.
Vitels verifies each doctor's medical council registration. Whether a physiotherapist-run clinic can register is a question for the Vitels team; ask before you sign up.
Related pages
Doctor appointment software
Consulting sessions, leaves, booking ahead, check-in, reschedule and cancel.
ReadClinic billing software
One amount per visit, cash, UPI or card, A5 receipt and the day book.
ReadPatient queue management
Daily tokens, statuses, stepped out, and tokens on WhatsApp and SMS.
ReadClinic software by specialty
Every specialty page, with what Vitels does and does not do for each.
Read
Book the sittings, run the day, take the fee.
Appointments in the therapist's hours, one queue on the day, notes that follow the patient from sitting one, and a receipt per sitting. Works offline. No licence fee.