Software for ENT clinics
ENT clinic software for a short-visit, high-volume ear, nose and throat OPD
Vitels is ENT clinic software for the outpatient side of an ear, nose and throat practice in India: registration, a token queue, the consultation, a prescription pad built for drops and sprays with instructions, letterhead print and the day's collections. An ENT OPD sees many patients in short visits, a good share of them children brought by a parent, and the hall fills in the season. Vitels keeps that day moving at the desk and at the doctor's table, works offline, and has no licence fee.
What does an ENT clinic need from software?
An ENT clinic needs software that keeps a short consultation short. Reception has to find a child on a parent's phone number in a few keystrokes, issue a token, and tell the family roughly how long the wait is on a day when the hall is full. The doctor needs a prescription pad that writes an ear drop or a nasal spray with its instructions in one line, repeats last week's prescription without retyping, and prints on the clinic letterhead, with the fee recorded at the desk. It does not need an operation theatre module, and Vitels does not store audiograms or endoscopy images.
- Built for
- ENT OPD, one or more consultants
- Children
- On a parent's number, guardian recorded
- Tokens
- On WhatsApp and SMS, wait on the slip
- Drops and sprays
- Instruction field, your templates
- Small procedures
- Billed as the visit amount
- Price
- No licence fee
What an ENT outpatient day looks like
An ENT consultant's OPD runs on volume. Visits are short: a look in the ear, a look up the nose, a quick throat examination, a prescription and a follow-up date. A good share of the patients are children with an ear infection, a blocked nose or tonsillitis, brought in by a parent who is also managing a sibling in the waiting hall. Regulars come back for allergic rhinitis every change of season and for the chronic ear that needs a monthly look.
The season decides the pace. Monsoon and winter bring a rush of coughs, colds and ear pain that can double the morning's queue, and the same desk and the same doctor have to get through it. Software for this clinic has to shave seconds off registration, keep the queue honest when forty people are waiting, and write a prescription for drops and sprays as fast as the doctor can say it.
Children, parents and one phone number
At the desk in Vitels, reception types the parent's phone number first. If the family has been here before, every member on that number appears, each with their own history, and the child who is sick today is picked from the list. A new sibling is added to the same number without a fresh registration from scratch. For every patient under 18, Vitels records a guardian, so the visit note shows who brought the child.
Searching before creating keeps duplicates out. Many ENT families have one number for the household, and a child registered twice under slightly different spellings is how a last visit goes missing. The registration notice that the desk shows the parent is in English and Hindi. More on the desk workflow on the reception page.
The season rush and the queue
Every patient takes a token from the day's queue, whether they walked in or booked through the Vitels patient app by scanning the clinic's QR code and choosing a doctor. The queue moves through waiting, called, in consultation, done and skipped. A parent who takes a child to the pharmacy or the toilet is marked stepped out and keeps their place. Reception can give priority to an elderly patient or a child in pain and reorder the list, and the doctor's screen follows within seconds.
The token reaches the patient on WhatsApp and SMS, and the clinic can print an 80 mm slip that carries the number of patients ahead and an approximate wait. On a packed day that slip is what lets a family wait in the car or at the chai stall instead of the hall. How tokens, statuses and the doctor's view work is on the patient queue page.
Drops, sprays, small procedures and the fee
ENT prescriptions are mostly drops, sprays, gargles and short antibiotic courses, and the instructions matter more than the drug name. Each line on the Vitels pad has an instruction field, so which ear, how many drops, head tilted for five minutes, spray away from the septum, all go on the printed prescription in the doctor's own words. A combination the doctor writes several times a day goes into favourites with F8, and a full set for an ear infection or allergic rhinitis becomes a template that lands on the pad in one step. Vitels ships no ENT templates; the doctor builds their own, and each doctor's set is their own. The e-prescription page covers the pad in detail.
Ear wax removal, a foreign body from a child's nose or a nasal pack after a bleed happen in the OPD, and the clinic charges more for that visit than for a plain consultation. In Vitels the visit has one consultation amount, which defaults to the doctor's fee and is edited at the desk to the procedure charge before the receipt prints. There is no itemised procedure bill and no package. A saved amount cannot be changed; it is voided with a reason the same day and re-issued. The day book totals the day by cash, UPI and card. See the clinic billing page.
Audiometry, endoscopy and what Vitels does not store
Most ENT clinics do pure tone audiometry and nasal or laryngeal endoscopy on the premises. The audiometer and the endoscopy tower keep their own records, and Vitels does not take them in. There is no audiogram storage, no endoscopy image or video upload, and no way to attach a PDF report of either to the visit. Clinics using Vitels today write the finding in the diagnosis or complaint field in free text, for example the hearing threshold summary or what the scope showed, and keep the printed audiogram or the endoscopy still in the paper file or on the machine as before.
The same honesty applies to surgery. Tonsillectomy, septoplasty and tympanoplasty are planned in the OPD but done elsewhere, and Vitels has no OT list, no admission and no discharge summary. What it does keep is every OPD visit in the patient's history, expandable and printable, with any past prescription one F4 away. If the heart of your practice is the operating list rather than the OPD, a hospital system is the better fit, and the clinic management software page explains where that line sits.
An ENT OPD day, mapped to Vitels
Every card below is live today. What Vitels does not do for an ENT clinic is listed further down, in plain words.
Children on a parent's number
Type the parent's phone number and every patient on it appears. Add the second child to the same number in a few keystrokes. A guardian is recorded for every patient under 18.
One queue, many short visits
Walk-ins and app bookings share the day's queue. A patient who steps out for a pharmacy run keeps their place. Reception and the doctor's screen agree within seconds.
Tokens with an approximate wait
Patients get the token on WhatsApp and SMS. The optional 80 mm slip prints the number of patients ahead and an approximate wait, so a parent with a restless child can wait outside.
Drops and sprays with instructions
Each line on the pad has an instruction field. Which ear, how many drops, lie on the side for five minutes, shake before use: once typed, it is saved in your favourites or a template and comes back as written.
Keyboard-first pad
Drug search as you type, variant, frequency, duration, instructions. F2 add drug, F4 repeat last, F8 favourites, Ctrl+Enter save and print. Favourites and multi-drug templates per doctor.
Procedure visits and the day book
Ear wax removal or a nasal pack done in the OPD is billed as the visit amount, edited at the desk, in cash, UPI or card. A5 receipt and an A4 day book with totals by payment mode.
Letterhead print
A4 or A5 on your own letterhead with logo, qualifications and registration number. Nothing from Vitels on the page, no advert, no QR code, no pharmacy reference.
Works offline
Queue, consultation, prescription print and billing carry on without internet and sync later. Registering a new patient is the one step that needs a connection.
What Vitels does not do for an ENT clinic
We would rather you find this out here than after you have moved your patients in.
- Audiogram storage or audiometry results in the patient record
- Endoscopy image or video upload, or clinical photographs
- Attaching audiometry, CT, lab or other reports to a visit
- Procedure packages or itemised bills; a visit has one amount
- Operation theatre lists, admissions or discharge summaries
- ENT templates shipped by Vitels; each doctor builds their own
- Pharmacy stock, dispensing or medicine billing
- ABHA or ABDM record linking
- AI features, drug suggestions, dose or interaction checks
Straight answers
Can I register a child on the parent's mobile number?
Yes. Several patients share one phone number, so each child in the family has their own record under the parent's number, with their own visits and prescriptions. A guardian is recorded for every patient under 18. A new sibling is added to the same number at the desk.
How do I write ear drops with instructions like which ear and how long to lie down?
Every line on the prescription pad has an instruction field. Type the drops, the frequency, the duration and the instruction once, save it to favourites with F8 or into a template, and it comes back exactly as written. Vitels does not ship ENT templates; you build your own in a few minutes.
Can I store audiograms or endoscopy images in Vitels?
Not at present. Vitels does not store audiograms, endoscopy images or videos, and there is no report attachment. Clinics write the finding in free text in the diagnosis or complaint field and keep the printout or the file on the machine as they do today.
How do I charge for ear wax removal or a nasal pack done in the OPD?
Each visit has one consultation amount that defaults to the doctor's fee. The desk edits it to the procedure charge before printing the A5 receipt, in cash, UPI or card. There is no itemised bill or procedure package. The day book shows the day's total by payment mode.
How does the queue cope on a busy season morning?
Every patient gets a token on WhatsApp and SMS, and the optional 80 mm slip shows patients ahead and an approximate wait. Reception can give priority, reorder and mark a family as stepped out without losing their place. The doctor's screen updates within seconds, and the queue keeps running if the internet drops.
What does it cost for a single ENT consultant?
Core Vitels has no licence fee, no per-doctor fee and no per-patient fee, and you can get started for free. If a second consultant joins and needs their own queue, fees, timings and templates, that is Vitels Pro at ₹999 per clinic per month, with a 14-day free trial and no GST charged at present.
Related pages
Patient queue management system
Tokens, statuses, stepped out, priority and the 80 mm slip with approximate wait.
ReadE-prescription software
The keyboard-first pad, the instruction field, favourites and templates per doctor.
ReadClinic billing software
One amount per visit, cash, UPI or card, A5 receipt and the day book.
ReadClinic software by specialty
Pages for every specialty Vitels fits, and what it does not do for each.
Read
Run your ENT OPD on one screen.
Children on a parent's number, tokens with an approximate wait, drops and sprays with instructions, your own letterhead. Works offline. No licence fee.