Running a clinic on Zoho, or on Vitels? What Zoho for Healthcare offers clinics, set against a ready OPD system

What does Zoho offer clinics?

Zoho for Healthcare, read on 26 Oct 2026, lists four solutions: Practice Management Software (marked Early Access), Home Healthcare, Healthcare CRM and Patient Referral Management. It also points clinics to its general suites for customer experience, marketing (Marketing Plus), collaboration (Workplace) and operations, and offers to have its solutions team build a customised solution from Zoho applications.

The practice management page describes the patient journey from digital registration to post-visit summary, including queue management through visits, consent forms, an electronic record holding diagnosis reports, prescriptions, visit summaries, lab reports and history, and a single bill across departments. It does not list a price, a trial or a sign-up; the button is "Get in touch".

When does Zoho suit a clinic better?

If your clinic needs any of the following, Zoho, which describes them on its pages, is likely to suit you better than Vitels. We would rather you hear it here than after a week of setup.

• A clinic already running on Zoho CRM or other Zoho apps that wants patient work in the same place
• A CRM for patient leads, referrals from other providers and email campaigns
• Telephony with call logging and missed-call alerts
• Chatbots and automated WhatsApp, SMS and email messages beyond token updates
• Scheduling across several clinic locations, or referrals between departments
• A solution built to order by a vendor team, integrated with an existing EHR or HIMS

When does Vitels fit better?

Vitels suits the one-to-few-doctor OPD that wants a finished clinic system it can set up itself after signing in, with a published price, rather than a solution scoped with a vendor team. The queue, the pad, the print and the bill all carry on offline, and the print carries only your letterhead.

If you are still working out what a small clinic needs from software, our guide on how to choose clinic management software has a checklist and a short demo script you can run on Zoho, Vitels or anyone else.

How do you move from Zoho apps to Vitels?

Vitels has no import tool for other products today, and Zoho's practice management page does not describe an export, so ask Zoho in writing how to take out your patient records before you change. Start Vitels with the queue and the pad, and keep the old records for look-ups while the new history builds. Our guide to moving your data when you switch clinic software covers what to ask for.