A Docon alternative for small OPD clinics, compared point by point from each product's own words

What does Docon say it offers?

On its own website, read on 26 Oct 2026, Docon describes itself as a digital clinic for doctors built around five areas: patient engagement, electronic health records, telehealth and appointments, home delivery of medicines and lab tests through partners, and reports and analytics. The reports page lists a revenue dashboard, patient arrival patterns and prescribed-treatment data. The patient engagement page lists broadcast messages, follow-up chat, automated follow-up and vaccination reminders, a digital business card and report upload by patients.

There is a large patient side too. Docon for Patients, listed on the App Store, offers video consultation, booking of in-clinic and video appointments, free follow-up chat and access to prescriptions. No price for doctors appears on the site, so the first question for a Docon demo is the written yearly cost for your number of doctors and staff, and whether the plan you are offered carries advertisements, since their terms allow for that model.

When does Docon suit a clinic better?

If your clinic needs any of the following today, a product like Docon, which documents them on its site, is likely to suit you better than Vitels. We would rather you hear it here than after a week of setup.

If you want none of those and your daily problem is the queue, the pad and the bill, read on.

• Video consultations, with patients booking and paying online
• Chat with patients after the visit, and broadcast messages to your patient list
• Prescriptions translated into regional languages (their site says 12)
• ABDM-linked records (their site says milestone-3 compliant)
• A tablet or device supplied by the vendor, which their terms allow on trial or lease
• Partner medicine delivery and home sample collection offered to your patients

When does Vitels fit better?

Vitels suits the one-to-few-doctor OPD that wants the price in writing before it starts and wants the desk to keep moving when the broadband drops at 11 AM. The queue, the pad, the print and the bill all carry on offline, and the scope of that is stated rather than implied.

It also suits a doctor who wants nothing between the prescription and the patient: no partner pharmacy, no advert, no vendor mark on the print. That is a permanent rule in Vitels. If that matters to you, see how the rest of the day runs in Vitels as clinic management software for a small OPD, and what is free in free clinic management software.

How do you switch from Docon to Vitels?

Vitels has no import tool for other products today, and Docon's site does not state how a clinic exports its records, so ask Docon in writing for a full export of your patients and visits before you change. Most clinics start Vitels with the queue and the pad on a Monday and look up older visits in the old system for a few weeks while the new history builds. Our guide to moving your data when you switch clinic software covers what to ask for.